Cancellation Policy - ThePartyPlacemd
0

      Cancellation Policy

      Submitting an order indicates acceptance of the following cancellation policy.

      1. CANCELLATION AND CHANGE DEADLINES

      For purchases under $ 200.00

      • The deadline to modify or cancel an order is 10:00 EST, 48 hour prior to delivery.
      • Requests received after this deadline are subject to a cancellation charge of 50% to 100% of the order value.

      For purchases over $ 200.00

      • The deadline to modify or cancel an order is 10:00 EST, 5 days prior to delivery.
      • Requests received after this deadline are subject to a cancellation charge of 50% to 100% of the order value.

      2. HOW TO CANCEL AND CHANGE

      • Please send your request by email to info@thepartyplacemd.com and leave a message at (240) 654-4036.
      • Please consider your order cancelled or changed ONLY when you have received a confirmation email.

      3. SEVERE WEATHER POLICY

      • When inclement weather is forecasted, a manager will contact the customer at least one day prior to delivery to confirm, postpone, or cancel/refund the order.
      • The Party Place does not guarantee requests by the customer for SAME DAY cancellations and/or changes due to inclement weather,
      • If The Party Place is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible to reschedule or cancel/refund the order.